Drop-in Centres:
Monday 22nd December 2025 Pontypridd – 9:30am – 1:30pm Mountain Ash – open as usual 9:30am – 1:30pm
Tuesday 23rd December 2025 Pontypridd – 9:30am – 1:30pm (General drop in) Mountain Ash – open as usual 9:30am – 1:30pm
Wednesday 24th December 2025 Pontypridd – 9:30am – 12pm Mountain Ash – Closed
Our community outreach venues will all be closed from 22nd December 2025 and will reopen on 5th January 2026.
Friday 2nd January 2026 Pontypridd – 9:30am – 1:30pm Mountain Ash – Closed
Helpline:
Christmas Eve (Wednesday 24th December 2025) Advicelink Cymru: 9am – 1pm Help to Claim: Closed
25th December – 28th December 2025 Helplines will be closed
Monday 29th December 2025 Advicelink Cymru: 9am – 5pm Help to Claim: 8am – 6pm
Tuesday 30th December 2025 Advicelink Cymru: 9am – 5pm Help to Claim: 8am – 6pm
Wednesday 31st December 2025 Advicelink Cymru: 9am – 1pm Help to Claim: 8am – 4pm
Saturday 3rd January 2026 Advicelink Cymru: 9am – 1pm
Depending on the nature of your query, there are a number of ways you can contact us. For advice queries, please see the contact information on our advice contacts page. For any admin related queries, please find contact details on our admin contacts page.
Self Help Tool
Before we begin…
By using this tool, you agree to our Terms and Conditions. Please read them carefully before engaging with the tool.
This tool provides general information only. It is not a live connection to staff, not a method of contacting our office, and should not be used to share personal information. The tool is designed to automatically remove any such information from transcripts before they are received or stored by us.
